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Choose your time and where you want to pick up the bike and return it

You can choose to pick it up in Haugastøl or Finse and return it in Haugastøl, Finse, Myrdal and Flåm

<em>NYHET:</em>&nbsp;&nbsp;<span class='text-normal'>Discounts to all members of <Partner name></span>

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Here on the help pages you will find answers to some of the most common questions - use the menu to navigate.

Do not find what you are wondering, want to give us suggestions for new products or give us feedback so we can get better?

<h1>Contact us</h1>

Find the product you want or browse for the activity you want and find our suggestions for products for the job.

<h4 style="box-sizing: border-box; font-family: inherit; font-weight: bold; line-height: 1.1; color: inherit; margin-top: 10px; margin-bottom: 10px; font-size: 1.3em; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Experience Rallarvegen on a bike custom-built Rallar bike!</h4>
<p style="box-sizing: border-box; margin: 0px 0px 10px; color: inherit; font-family: inherit; font-size: 15.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">With over 30 years of experience with bike rental on Rallarvegen we know what works (and doesn't work). You will find our rentals/shops located in Haugast&oslash;l, Finse and Fl&aring;m.</p>
<p><a style="box-sizing: border-box; background: 0px 0px #ffffff; color: inherit; text-decoration: none; float: right; width: 570px; margin: 15px 0px 15px 15px; font-family: inherit; font-size: 15.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" href="https://www.haugastol.no/en/bike-rental"><img src="https://www.haugastol.no/_rsc/images/00/00/40-d9dc20517b-2048.jpg" alt="Rallarvegen" data-sources="2048x1365:00/00/40-d9dc20517b-2048,1536x1024:00/00/40-d9dc20517b-1536,1024x683:00/00/40-d9dc20517b-1024,512x341:00/00/40-d9dc20517b-512,256x171:00/00/40-d9dc20517b-256,128x85:00/00/40-d9dc20517b-128" data-original="/_rsc/images/00/00/40-d9dc20517b-2048.jpg" /></a></p>
<p style="box-sizing: border-box; margin: 0px 0px 10px; color: inherit; font-family: inherit; font-size: 15.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As a rental our most important task is having bikes that can sustain the use on Rallarvegen. Thats why most of our bikes are custom built with quality parts suited for the route. The Rallar bikes are equipped with thicker spokes, durable chains, tires, luggage carrier and hydraulic disc brakes.</p>
<p style="box-sizing: border-box; margin: 0px 0px 10px; color: inherit; font-family: inherit; font-size: 15.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We also have a Electric bikes, offroad bikes, kids bikes, trolleys and tag a long. (please note that all types of bikes are not available in all locations).</p>
<p style="box-sizing: border-box; margin: 0px 0px 10px; color: inherit; font-family: inherit; font-size: 15.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our team of bike mechanics service the bikes after each trip so you can be sure that the bike is in great conditions when you pick it up.</p>

Bring your booking code to your chosen location. Pick up the tool, and you are ready for your project. Deliver the product at the same place when you are done.

<h1>Privacy policy</h1><div>Haugast&oslash;l Turistsenter AS wants you as a user to be confident that we safeguard your privacy and process all personal data in accordance with the legislation.</div><h2>Personal information</h2><div>To use the online booking service, you must provide your name, address, telephone number and e-mail. In order to register an order, information about the time of rental and the type of equipment reserved/ordered must also be stored. There is an age limit of 18 for using the service, and you must therefore also state your year of birth. When using the service, your order history is saved. This personal data is used to deliver the service to you. This personal data is stored as long as you are registered as a user with us. The personal data we have registered is available and can be changed on your page, which you can find inside the online booking service after logging in. You can also contact us and request that we remove your personal data or be deregistered from our systems. You will then no longer be able to use the service unless you register again.</div><h2>Personal data to third parties</h2><div>Haugast&oslash;l Turistsenter AS will not sell, exchange or pass on your personal information. The online booking is handled in a system provided by Sharefox AS.</div><h2>Payment information</h2><div>When you order, your card information is stored with the payment provider NETS to take care of your order. NETS stores the information in a safe and sound manner and is PCI certified. This enables us to handle changes to orders, cancellation of reservations such as deposits, crediting, additional costs incurred by the user (due to late submission, damage or the like), as well as reducing misuse and waste. Transaction information is stored related to your order, but not the card information. Transaction information will be stored as long as you are registered as a user of the service, cf. section on personal information.</div><h2>Use of collected information</h2><div>The personal information collected for these purposes includes both information you provide yourself (name, email address, etc.) and information collected through use of the service, such as which equipment you rent and information about location and technical information about your device and internet connection . The personal information may be supplemented with available information from third-party actors.</div><h2>Information cookies</h2><div>When you visit our service, we use various technologies to recognize you as a user and collect data. For example, we use cookies to remember rental dates and equipment. Cookies facilitate the use of the service and to provide you with relevant information when you visit our website. They are also used to temporarily store data such as available rental dates, prices and the like.<br style="font-family: inherit; color: inherit;" />Through server logs and other tools, we can record information about the device and the connection to our service, including operating system, browser version, IP address, cookies and unique identification files. This information is used in anonymous and aggregated statistics, but can also be linked to your user account. Among other things, the information allows us to adapt the display of our service to the device you are using.</div>

Choose the product station closest to you. Book and pay online. Done.

<h1>Terms of service:</h1>
<p><br style="font-family: inherit; color: inherit;" />1. The renter is fully responsible for the equipment in case of damage and loss. The renter will be charged<br style="font-family: inherit; color: inherit;" />for the repair costs in case of unusual wear and tear of the equipment.</p>
<p>2. The renter is responsible for the delivery of the bike at the correct time. If the bike is delivered too late,<br style="font-family: inherit; color: inherit;" />the renter will be charged with extra rental costs.</p>
<p>3. Haugast&oslash;l Turistsenter AS or any of its staff can not be held responsible in case of injury caused by<br style="font-family: inherit; color: inherit;" />malfunction of the bicycle. The renter should inspect the bike to ensure proper function of all parts.</p>
<p>4. Norwegian law applies should any disputes arise. The bike has to be delivered before 18.00 (6 PM) on<br style="font-family: inherit; color: inherit;" />the last day of the rental. If the bike is handed in later than the delivery time, the renter will be charged with<br style="font-family: inherit; color: inherit;" />extra rental costs.</p>
<p>5. If you want to bring your bike on the 10:25 train from Haugast&oslash;l, the bike ticket must be booked with us, not with Vy. Call us for all the information.</p>
<h1>Cancellation Terms:</h1>
<p><br style="font-family: inherit; color: inherit;" />1. Payment of the booking has to be made at the time of booking.</p>
<p>2. If the booking is cancelled earlier than 4 weeks prior to your arrivaldate (6 weeks for groups of more than 15 people), 95% of the amount paid amount is refunded.</p>
<p>3. If canceled less than 4 weeks (6 weeks for groups of more than 15 people) before arrival, no refund is given.</p>
<p><span style="font-size: 16px;">4. It is possible to change the date of bicycle hire up to 28 days before arrival, as long as the change applies to the same season. If you wish to change less than 28 days in advance, this is considered a new booking and the full amount of the original order will be charged. If you change to a date with a higher price, you will have to pay the remaining amount.</span></p>
<p>4. The rental is not refunded in the event of bad weather or that certain sections are not recommended for cycling due to snow.</p>
<p>5. We strongly recommend taking out travel insurance that covers your expenses in the event of illness or unforeseen events.</p>
<p style="font-family: inherit; color: inherit;">If you fear that you cannot travel due to the COVID19 situation, we recommend that you have insurance that covers this, or wait to book until you are sure that you can travel.</p>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>
<h1 style="font-family: inherit; color: inherit;">Snow along the the Rallarvegen:</h1>
<p style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: inherit; font-family: inherit; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #f7f7f8;"><span style="background-color: #ffffff; color: #000000;">The season on Rallarvegen varies in length depending on the amount of snow and when it melts. Parts of the road are not allowed to be plowed, so the snow must melt naturally.</span></p>
<p style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: inherit; font-family: inherit; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #f7f7f8;"><span style="background-color: #ffffff; color: #000000;">In a normal season, the road is passable from the beginning of July, but with some snowdrifts to roll over.</span></p>
<p style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: inherit; font-family: inherit; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #f7f7f8;"><span style="background-color: #ffffff; color: #000000;">Some years the season starts several weeks later. We recommend keeping up to date on conditions before booking, so you know your route is rideable.</span></p>
<p style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: inherit; font-family: inherit; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #f7f7f8;"><span style="background-color: #ffffff; color: #000000;">Bookings for bikes made for dates between July 1-15 can be freely changed to a later date in the season if there is snow on parts of the road. Change must be made at least 7 days before you pick up the bike.</span></p>
<p style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px; color: inherit; font-family: inherit; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #f7f7f8;"><span style="background-color: #ffffff; color: #000000;">For bookings for cycling after July 15, they can be changed to a later date if it is not passable between Haugast&oslash;l and Finse or Hallingskeid and Fl&aring;m. Snow between Finse and Hallingskeid will not be a reason to change the date. (here you can take the bike on the bike train past it).</span></p>
<p style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px 0px; color: inherit; font-family: inherit; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #f7f7f8;"><span style="background-color: #ffffff; color: #000000;">The rental fee is not refunded due to snow, you are responsible for checking current conditions. We continuously update current conditions on our website. (Click on Rallarvegrapport).</span></p>
<h1 style="border: 0px solid #d9d9e3; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; margin: 1.25em 0px 0px; color: inherit; font-family: inherit; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #f7f7f8;">&nbsp;</h1>
<p>"Why do bicycle brakes sometimes make (loud) noise?</p>
<p style="padding: 0px; margin: 12px 0px 0px; word-break: break-word; font-size: 16px; line-height: var(--cib-type-body2-line-height); font-weight: 400; font-variation-settings: var(--cib-type-body2-font-variation-settings); color: inherit; font-family: inherit; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We prioritize maximum braking efficiency for our bicycles. Rallarvegen, with its steep terrain, demands reliable brakes. Unfortunately, the brake pads that offer the best performance over extended periods are often the noisiest, especially when they heat up. The noise can be more pronounced with heavier cyclists, e-bikes, or when riding down steeper slopes. To ensure durability, we use sintered material for our brake pads. It&rsquo;s important to note that brake noise is not grounds for refunds or discounted bike rentals.</p>
<p style="padding: 0px; margin: 12px 0px 0px; word-break: break-word; font-size: 16px; line-height: var(--cib-type-body2-line-height); font-weight: 400; font-variation-settings: var(--cib-type-body2-font-variation-settings); color: inherit; font-family: inherit; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For more information on brake pads, check out this link: <a href="https://www.worldwidecyclery.com/blogs/worldwide-cyclery-blog/mountain-bike-brake-pads-sintered-vs-organic" target="_blank" rel="noopener">https://www.worldwidecyclery.com/blogs/worldwide-cyclery-blog/mountain-bike-brake-pads-sintered-vs-organic</a></p>
<p style="padding: 0px; margin: 12px 0px 0px; word-break: break-word; font-size: 16px; line-height: var(--cib-type-body2-line-height); font-weight: 400; font-variation-settings: var(--cib-type-body2-font-variation-settings); color: inherit; font-family: inherit; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&nbsp;</p>

If you have chosen home delivery, you will have the equipment delivered before your rental period begins and picked up after your rental period has ended.

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